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Customer Service Specialist
Washington, DCCompetitive Innovations, LLC (CI) is seeking a Customer Service Specialist to support the Department of Homeland Security (DHS) working onsite in Washington, DC. This position is responsible for receiving and processing visitors in accordance with security guidelines. This is a full-time, 8-hour, Monday-Friday shift position, schedule to be determined between 6:00 a.m. - 6:00 p.m. (6am - 2pm or 10am - 6pm shifts). The position pays $18-$20 per hour.
Responsibilities:
Qualifications:
Responsibilities:
- Provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
- Receive and process visitors to the client site in accordance with established Visitor Management and security guidelines; provide direct support to visitors and employees, assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access.
- Assist with the management of the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site. Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner.
- Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate.
- Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise.
- Maintain hard-copy and electronic logs of all visitors.
- Assign badges to visitors and ensure badge accountability
- Issue parking passes as appropriate
Qualifications:
- Bachelor's degree; High School diploma (or equivalent) plus four years of relevant work experience may be substituted for Bachelor's degree
- Active DHS Suitability and/or Secret level security clearance preferred. (Must successfully pass a background investigation and obtain a security clearance to start, therefore, US Citizenship is required.)
- HUBZone residents preferred. Check your address at: http://map.sba.gov/hubzone/maps/
- Experience in security or access control and administration of security information and programs, desired
- Ability to read and interpret guidelines and Standard Operating Procedures
- Excellent customer service and communication skills
- Experience in data entry with excellent attention to detail
- Computer and Office Skills: MS Office (Word, Excel, PowerPoint,), Outlook, Web-based mail, and web browsers
- Ability to obtain terminal operator certification from client training course
Competitive Innovations (CI) is a technology partner and trusted advisor to government and industry customers with critical demand for information technology, program management, cyber security, mission support, and secure high integrity web-based solutions. Founded in July 1999, CI’s dedicated professional team is committed to excellence, persistence, and agility in solving complex challenges and delivering innovative solutions. CI is a SBA HUBZone certified small business concern, Microsoft Gold Certified Partner/CSP, Kentico Gold Partner, U.S. General Services Administration (GSA) Federal Supply Schedule Multiple Award Schedule (MAS) prime and Navy SeaPort-NxG prime contractor.
Competitive Innovations, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other classification proscribed under federal, state, or local law. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources Department at accommodations@cillc.com.
https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Competitive Innovations, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other classification proscribed under federal, state, or local law. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources Department at accommodations@cillc.com.
https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf