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Clerk - Visitor Management

Washington, DC
Summary:
 
This position is responsible for receiving and processing visitors to a federal agency in accordance with security guidelines.  It is a full-time, 8-hour, Monday-Friday shift position with hours to be determined between 6:00 a.m. - 6:00 p.m.  Starting pay rate is $16.50 per hour.

Responsibilities:
 
  • Provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
 
  • Receive and process visitors to the client site in accordance with established Visitor Management and security guidelines; provide direct support to visitors and employees, assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access.
 
  • Assist with the management of the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site.  Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner.
 
  • Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate.
 
  • Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise.
 
  • Maintain hard-copy and electronic logs of all visitors.
 
  • Assign badges to visitors and ensure badge accountability
 
  • Issue parking passes as appropriate
 
Qualifications:
   
  • Active DHS Suitability and/or Secret level security clearance preferred.  (Must successfully pass a background investigation and obtain a security clearance to start, therefore, US Citizenship is required.)
 
  • Bachelor's degree; High School diploma (or equivalent) plus four years of relevant work experience may be substituted for degree
 
  • Experience in security or access control and administration of security information and programs, desired
 
  • Ability to read and interpret guidelines and Standard Operating Procedures
 
  • Excellent customer service and communication skills
 
  • Experience in data entry with excellent attention to detail
 
  • Computer and Office Skills:  MS Office (Word, Excel, PowerPoint,), Outlook, Web-based mail, and web browsers
 
  • Ability to obtain terminal operator certification from client training course
Competitive Innovations (CI) is a technology partner and trusted advisor to government and industry customers with critical demand for information technology, program management, cyber security, mission support, and secure high integrity web-based solutions. Founded in July 1999, CI’s dedicated professional team is committed to excellence, persistence, and agility in solving complex challenges and delivering innovative solutions.  CI is a SBA HUBZone certified small business concern, Microsoft Gold Certified Partner/CSP, Kentico Gold Partner, U.S. General Services Administration (GSA) Federal Supply Schedule Multiple Award Schedule (MAS) prime and Navy SeaPort-NxG prime contractor.  All qualified applicants receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability or military/veteran status.
 
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